A further further update on complaint regarding faulty iPad/iPhone docking station bought from @sharafdg

How much longer?

I have been fighting the urge to post another update about my complaint with @SharafDG as I was giving time for a positive resolution.  I felt like this especially as @SharafDG have been pleasant and courteous in their dealings with me.  Here is the latest tweet I received from them:

Paul Mercer ‏ @pamercer

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@AskAliFareed I am starting to feel that @SharafDG are hoping I'll give up - I don't understand why its so long to repair, replace or refund

Sharaf DG ‏ @SharafDG

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@pamercer @AskAliFareed We're following up your issue with the concerned department in our Bahrain store. You'll be contacted ASAP.

The last Twitter message was received on 6th March 2012.

Yesterday (Thursday 8th March) I received a call from @SharafDG 's customer service team in Bahrain. Was this the resolution I have been waiting for? Well the "technician" has finally completed his work and he has confirmed the iPad/iPhone docking station doesn't work and he cannot fix it. We are now waiting for the "supplier" to decide my fate. Will I get a replacement? Will I get a refund. All should be revealed by this Saturday or maybe Sunday, could be Sunday.....

Whilst @SharafDG have been courteous and pleasant throughout I am disappointed that it is taking so long for a relatively simple decision.  Indeed, I think I have established that I am a genuine and frequent customer but that doesn't seem to count for much. Anyhow, I hope my next update will be the final one for this case.