Disappointed by Toys R Us

Well, I was waiting patiently for my replacement trampoline cover which I was told would be delivered early October 2015. Guess what? Still no cover and the person I was dealing with at Toys R Us seems to have switched his phone off. Will have to start again to see if Toys R Us can finally provide me with a replacement cover. Zero points for customer complaints follow up.

Still waiting for a response from Toys R Us customer service

Because I didn't hear from Toys R Us customer service regarding my defective trampoline I had no option but to see if I could encourage a response by recording their (in)activity on my consumer protection blog. Well, I tweeted my complaint to Toys R Us and also left a complaint on their Facebook page. Geoffrey (a giraffe) said he will get back to me soon. Let's see.....

So far, I am not pleased with the slow response from Toys R Us Bahrain...

Consumer Protection Service in Bahrain

As a consumer in Bahrain would you use a consumer protection service which does the following:

- takes away from you the hassle and bother of seeking your consumer protection rights

- someone collects your defective item and takes it to the retailer

- provides a case manager with the support of a lawyer who handles your case

- provides the platform to tell the world your negative consumer experience as bad experiences with retailers will be published on the consumer protection service website

If you are interested in such a service would you agree to pay a nominal fee for this? 

What would you pay for such a service if you bought an item for BD20?

Would 200 fils be a fair price?

What would you pay for such a service if you bought an item for BD90?

Would 900 fils be a fair price?

Let me know if you would be interested in such a service