Disappointed by Toys R Us

Well, I was waiting patiently for my replacement trampoline cover which I was told would be delivered early October 2015. Guess what? Still no cover and the person I was dealing with at Toys R Us seems to have switched his phone off. Will have to start again to see if Toys R Us can finally provide me with a replacement cover. Zero points for customer complaints follow up.

Response received from Toys R Us

I am happy to report that I received a response from Toy R Us Bahrain.

I was informed that my ripped protective cover would be replaced and this should arrive in a couple of weeks. Very much appreciate the response and look forward to receiving the new cover.

Still waiting for a response from Toys R Us customer service

Because I didn't hear from Toys R Us customer service regarding my defective trampoline I had no option but to see if I could encourage a response by recording their (in)activity on my consumer protection blog. Well, I tweeted my complaint to Toys R Us and also left a complaint on their Facebook page. Geoffrey (a giraffe) said he will get back to me soon. Let's see.....

So far, I am not pleased with the slow response from Toys R Us Bahrain...

Toys R Us - Defective trampoline cover

Yesterday I visited Toys R Us in Bahrain to complain about a trampoline I bought for my children.  The trampoline is great save that the protective cover is ripped to shreds. We had called Toys R Us in Bahrain when the rip was much smaller however they never responded until I made a formal complaint yesterday.

What I found quite remarkable from the customer service was the series of questions I received upon my complaint:

Customer Service: Where was I using the trampoline?

Me: Outside.

Customer Service: Why outside?

Me: It is an outdoor trampoline. It doesn't fit inside the house.

Customer Service: You do know the cover is only for protection?

Me: Err, yes, isn't it supposed to protect the trampoline from the weather outside? Wind, sand, sun light?

Customer Service: Was the cover ripped before you bought the trampoline?

Me: Don't know. It is ripped now. Can you fix it please. What does it matter if it was ripped before I bought it or the day after?

So now I am waiting for the customer service to get back to me. I let them know that for each day I wait the ripped cover gets bigger.

My first impressions of Toys R Us Bahrain customer service - not very good. Let's see how long it takes them to fix it!  Will keep you updated